|
PLEASE NOTE: Little Cherubs Boutique is a division of www.InspirationalGiftsAndDecor.com Invoices, packing slips, etc., may show your order as coming from Inspirational Gifts And Decor while our system is being updated. ***WHEN WILL MY ITEMS SHIP? Many items ship within 24-48 hours, however personalized or special order items may take 7-10 business days. Special order items are indicated as such within item details. Please make note of this PRIOR to placing your order. ***SHIPPING METHODS AND TIMEFRAMES - CONTINENTAL U.S.A. Many of our items are shipped within 24 hours from the time an order is placed. However, we do ask that you please allow 4 - 7 business days for shipping. Personalized items require extra time for processing. Please allow up to 10 business days for the processing of personalized merchandise. If you require an expedited order, please e-mail us PRIOR to placing an order. We will do everything within our power to accommodate you. When e-mailing us, please provide: 1) the specific item you are interested in 2) your city, state 3) shipping zipcode We will then be able to advise you of the best shipping method and an approximate arrival date. Please understand that we have no control over USPS, UPS or FedEx delays in delivery. Keep in mind that even "expedited shipping" policies per USPS, UPS and Fedx usually refer to "business days" when calculating days in transit. For instance, an order placed on a Friday morning may not be fully processed until the following "business" day - Monday. The order may be processed and ready for shipping as early as Monday evening or Tuesday morning. This is the beginning of "day 1" of transit - ending 24 hours later, then "day 2" of transit begins. Thank you for understanding. ***SHIPPING METHODS AND TIMEFRAMES - INTERNATIONAL Whenever possible, we will be happy to ship outside of the U.S. However, we are currently not set to schedule International shipping automatically so you will need to e-mail your request. Please include your complete mailing address and the item you are interested in. We will reply the same business day we receive your request. ************************************************ ***RETURNS AND REFUNDS - PERSONALIZED ITEMS Custom and Personalized Items: All personalized and custom made items are non-refundable and cannot be returned or exchanged. If there is a product defect, please contact us immediately. Orders for custom or personalized items can not be canceled once the order is placed, so please make your selections carefully. ***RETURNS AND REFUNDS - GENERAL POLICY
Should you have any problems with your order, please contact us within 3 business days of receiving your order. Returns and exchanges must have a Return Authorization Number (RA). To receive a RA, please click on this link: Return Authorization Request. Please provide us with your order number, your name, shipping address, and a brief reason for your return or exchange. Your purchase price will be refunded (minus shipping costs) via the original method of payment. Please understand that refunds will be submitted within 2 business days of approval however, your credit card company may take between 7-21 business days to process your refund. (We are sorry, but credit card company policies are beyond our control.)
|